Sign, Print & Copy services Sunshine Coast, QLD 4564 0402629263

info@sunshinecoastprinting.com.au

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Printing Services FAQ

Tracking Order Status & Tracking delivery

Design Services

Printing Services

Providing Artwork

Creating an account

Ordering and Payment

TRACKING ORDER STATUS & TRACKING DELIVERY

  • What is turnaround?

    As soon as an order is sent to press, the turnaround time starts ticking. For those who require hard copy proof, it has to be received in approval for the turnaround time to begin. Weekdays from Monday to Friday are considered to be the business days and therefore, they are taken into consideration while calculating turnaround time for a delivery. However, Saturdays, Sundays and other holidays are excluded from this count. The artwork has to be provided in its acceptable form for the turnaround time to begin. Sunshine Coast Printing, Marcoola, QLD
     will not take any responsibility for damages caused to the items and delays in the delivery. The company also will not be responsible if the goods transported to the clients’ places do not arrive in time. Hence, the delivery date cannot be guaranteed at any cost.

  • How do I know when my order has been sent?

    We have a robust tracking system in place. As soon as your order has been dispatched to your region, a sms or an email will be sent to help you keep a track of your delivery status. That’s not all; you can track the delivery of goods online as well. As most of the orders are dispatched in separate packages, you will receive an email as soon as a package is sent. The procedure for checking the order status is simple. All you need to do is:

    1.    Select “Current orders”
    2.    Click on the order that you would like to track
    3.    Click on “view” to get all delivery info

    If you are expecting your order through eparcel then you can contact Australia post. They can be reached at 13 13 18. However, you need to have your tracking number with you when you can contact Australia Post for your eparcel.
     
    For your couriered items, you need to contact TNT directly. They can be reached at 13 11 50. But you need to make sure that you are receiving your ordered goods through this courier.

    If your item has been couriered through Fast way then you need to call them at 08 9353 6401 to keep a track on your items.

    You may need to wait for at least 48 hours if you want to track your items as they may not be visible online immediately after they are scanned.

    Please allow 48 hours for the items to show on the tracking site as they may not be scanned in straight away.

  • How do I know when my proof has been sent or completed?

    You will receive a sms or email confirming that your proof has been completed or sent. For every item that you have placed an order, you will receive proof for them separately.
    Your current order status can also be viewed online by using Member info.

  • How do I know when my printing order has been sent or completed?

    Once your order has been completed or sent, you will be intimated via sms or email. Every item you have ordered will be dispatched separately. For every single item sent you will receive an email. For tracking your printing orders online you can visit Member info.

  • How do I know when I can pick up my printing order?

    Once your printing order has been completed & ready for pick up you will receive an email or sms to let you know. Each item in your order will be sent in a separate dispatch or pick up 's alert so you will receive an email as each item is sent. You can also use Member info to view the printing status of your current orders online.

DESIGN SERVICES

  • Does this mean Sunshine Coast Printing will design my company logo for free?

    Logo will not be designed for free. Creating logos for businesses is generally a complex undertaking. Professionals get involved deeply and their skills are put to test whilst creating logos. The logos that are created by us are all unique. Only after careful consideration and planning, these logos are created. If your business needs a logo, feel free to contact Sunshine Coast Printing, Marcoola, QLD for more details and price rates. We will be glad to assist you on these matters.

  • Who owns the rights on the final design?

    This depends on who supplied the artwork. For example, if you provide the artwork or text, you retain copyright on that text or artwork. If Sunshine Coast Printing provides the artwork using royalty and royalty free graphics, these are licensed and/or paid for by Sunshine Coast Printing therefore, Sunshine Coast Printing retains the right to reproduce the final design artwork.

  • Can I purchase the rights of my design?

    Certainly, if Sunshine Coast Printing has designed artwork on your behalf, then, for an additional cost, you may choose to purchase the rights on your finished printed product. Sunshine Coast Printing will then agree to only reproduce that particular design exclusively for you and will not use it for any other customer. To find out about pricing, please contact us.

  • Will Sunshine Coast Printing reuse my design for another company?

    Given the exclusive nature of graphic design, each print job is designed and created individually. Even if you use our templates as a foundation for your product, Sunshine Coast Printing will customise the design, with the end result being a unique professionally designed and printed product for your business. We will not reproduce your design for another customer.

PRINTING SERVICES

  • On the online proof section the colours look different to my original file?

    Because of the CMYK to RGB conversion process, online image previews do not accurately portray colour. As long as your files are in CMYK format the colour should be similar to your files but not exact, since your monitor is not calibrated to our press.

  • Do you have a quality guarantee for your printing?

    You can be assured of professional and quality service when you choose printing services from Sunshine Coast Printing, Marcoola, QLD. Every job that we undertake has to meet quality control checks before it is finally delivered to you via different means. Hence, the printing orders you receive from us are not just unique but are guaranteed to be of high-quality.

  • What printing process do you use?

    At Sunshine Coast Printing all print jobs are printed using four-color (CMYK) process. IF you are providing artwork please make sure all colours are CMYK to guarantee colour accuracy. When you place your order or submit artwork for printing our team of professional graphic artists will carefully review your job and make any adjustments needed to guarantee the best results. This may include re-touching graphics or redrawing logos to meet the necessary quality standards.

  • What products do you offer?

    Sunshine Coast Printing can provides you with the highest quality stationery, printing and web design services without the high cost. We can print:

    • Brochures
    • Business Cards
    • Stationery Packs
    • Letterheads
    • With Compliments Slips
    • Envelopes
    • Notepads
    • Greeting Cards
    • Impact Email
    • Posters
    • Wedding Cards
    • Postcards and DL cards
    • Presentation Folders
    • Magazines & Booklets
    • Stickers
    • Signs & UV stickers
    • Promotion Products
    • Merchandising
    • Calendars
    • Fridge Magnets and much more so contact us today

PROVIDING ARTWORK

  • How do I provide artwork/graphics?

    When you place you order through our website. There is a feature that will allow you to submit either completed artwork or individual graphics, such as logos. If you already have artwork you want us to print, please be sure it meets our specifications before uploading. Please check the size is correct, also check the image dimensions and file resolution. Also be aware we can only accept certain file formats. If you experience difficulty uploading your graphics you can send them to info@sunshinecoastprinting.com.au

  • Are there any additional costs for processing uploaded images?

    Absolutely none! When you order one of our products the price is quoted up front and includes GST, Basic Artwork, Free Setup & Download, Free proof faxed or emailed to you for approval, Digital redraw of graphics and logos (not just scanned) plus Digital storage on our database for 18 months.

  • What kind of Graphic files can I use?

    For finished artwork we prefer high-resolution PDF however, Sunshine Coast Printing will accept files from the following applications:

    • Adobe Acrobat
    • Adobe Illustrator
    • Adobe InDesign
    • Adobe Photoshop
    • Adobe PageMaker
    • QuarkXPress
    • Macromedia Freehand
    • Corel Draw
    Also when uploading artwork from any of these programs please make sure all images and fonts are embedded or provided.

    For graphic files we accept: Bitmap Image (.bmp), Gif Image (.gif), JPEG Image (.jpg, .jpeg), PNG Image (.png), PostScript File (.ps), PICT Image (.pic), Windows Enhanced Metafile (.emf), and Windows Metafile.

    Please do not send photos or graphics in word format (.doc) as these are difficult to extract. If you have any problems please contact us and we can help you. Our professional designers can digitally redraw most low-resolution graphics.
  • What resolution does my artwork need to be for printing?

    To ensure the best quality print job we require all provided graphic files and images should be equivalent to 300dpi. Images should not be 'resized' or overly compressed.

    For example, if you are providing digital photos and wish to achieve a high-quality '300dpi' photo, your digital camera will need to be set to at least 2 megapixels for a small image or 3MP or more for a larger one.

    Also, images taken from the web are usually 60 to 72ppi, which is usually too low for printing. For more advice on specifications, resolution and other technical issues please contact us.

  • And what is 'dpi'?

    DPI is simply Dots per Inch. This is the standard unit of measurement for print resolution for printing devices including laser printers, inkjets, photo typesetting machines; whereas PPI or pixels per inch refers to image resolution and is used for digital cameras and computer monitors. Sometimes these terms are used interchangeably.

    For example a monitor may display images at 60 to 72 ppi while a desktop laser printer may print at 300 DPI or more, while a professional typesetting system may print at 1,000dpi or more.

  • What are CMYK and PMS?

    CMYK is an acronym that stands for Cyan, Magenta, Yellow and Black (K). This refers to the four colors used to print in 'full colour' or '4 colour' printing. These colours are combined by printing them over the top of one another, thereby creating the illusion of full colour.

    PMS refers to the Pantone Matching System and is a proprietary colour matching system, used by printers and designers all over the world to specify standard colors used for ink selection. PMS guarantees colour accuracy regardless of when and where the job is printed. PMS colours are usually applied as extra colours, on top of the normal CMYK colours.

  • Fonts in my EPS Logo?

    Please ensure that all Logos sent to us have all the fonts outlined. In Adobe Illustrator you can do this by selecting all fonts (command + A) go to type menu and choose create outlines.

CREATING AN ACCOUNT

  • How do I register/create an account?

    By registering an account with Sunshine Coast Printing you can take advantage of our online message board and special discount offers only made available to members. You can also check the progress of your current print jobs as well as review past ones. It's easy to register and only takes a few minutes. To create an account with Sunshine Coast Printing simply register your details online by clicking on this link http://www.sunshinecoastprinting.com.au/register_account.php

  • I forgot my password. What should I do?

    If you are already registered with Sunshine Coast Printing but have forgotten your login password we can arrange to email your password to your previously nominated email account. Just go to our member's page and click the link.

ORDERING AND PAYMENT

  • Can I pay by cheque or credit card?

    Sunshine Coast Printing are happy to accept most forms of payment including Cheque, credit Card, Cash and Electronic Funds Transfer (EFT).

  • How can I order a reprint of my print job quickly and easily?

    All orders are saved on our database for future reference so if, after your job is printed, you later decide you want to order a reprint you can easily view and re-order any of your previously placed orders with a single click. No need to re-design or re-create your work.

  • Can I cancel my order?

    Should you wish to cancel your order Sunshine Coast Printing may charge a fee for cancellation. This may include payments for any work done, prior to cancellation along with any outstanding costs for materials used or specifically acquired to complete your order.
    Once the first proof has been received a fee of $ 55 is incurred in the case of cancellation.

  • I spotted a mistake on my artwork after I uploaded it. Can it be corrected?

    Until you approved your artwork you can make as many changes as you need. However, if you want to make any corrections after the artwork has been approved, it will depend on how far into the printing process we are when we receive the request. If your job has not been printed yet, we will be more than happy to correct it for you but we cannot correct errors if your job has already been printed. For your own peace of mind, we recommend you carefully check your proof before you approve it.

  • What if I am not satisfied with my printing?

    We will always do our best to ensure you are delighted with your printing. However, if we do make a mistake we will reprint your job at no extra cost. Be sure to contact us as soon as possible if you are not satisfied.